In continuation of initiatives to enhance the Customer Experience, April 2025 has been declared as the Customer Service Month from 01/04/2025 to 30/04/2025 by CMD BSNL.
Accordingly, PGM SR/Rstg BSNL CO writes to all Circle Heads conveying guidelines and reporting instructions for observing Customer delight Month across all BSNL Circles, Business Areas and Units Copy<<<>>
Strategic Action Plan Copy<<<>>
CFA Cell guidelines Copy<<<>>
SNEA appreciates these special efforts by BSNL Management and appeals all executives in BSNL to join hands and respond this call positively by re-engaging with BSNL customers across all segments viz. rural, urban, Enterprise Business and retail-and drive initiatives by giving them best possible services and make the Customer Service Month a special event adding values and strength to BSNL.
